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Refund and exchange


It’s important to us that you are happy with your online purchase from Mumsfairy. If you are not satisfied with your new purchase, we will exchange any unused item provided it is returned in its original, sealed and undamaged packaging, with your receipt and within 7 days from receipt of goods.

However, the above would not apply to items for personal use. This includes breastpumps, breastpump parts and accessories*, Milkies Milk Saver, nursing pads, diaper liners, and nursing bras. (*Except for Pumpin' Pal which we allow exchange of Super Shields to a different size, even after you have tried it. To do so, please produce your receipt within 7 days from date of purchase.)

Simply call or email us at with the subject: Request for Exchange, and we will guide you through the exchange process. Please note that in all exchanges, we will not refund shipping and the customer has to bear all shipping costs incurred during the exchange process.

No exchange is allowed for items on sale.


We will only facilitate a refund if the product(s) you have ordered and paid for is out of stock due to oversell or error in projection of stock level. In this case, a full refund will be issued on the next working day.